What is CouncilTracker.com ?

Simple to use, this online solution includes regional and national benchmarking and helps save money whilst improving efficiency and performance.

The analysis and reporting suite provides a clear view of how your organisation, people and service are performing against customer expectations, government guidelines, other councils and your own internal standards.

CouncilTracker.com is NI 14 enabled and allows any department/office to collect unlimited customer feedback for one fixed, council wide, subscription.

Each council department can ask bespoke questions and where required individual agent log-ins provide your call centre with valuable performance management data.

To see how CouncilTracker.com can support you and your team, register for a demonstration log-in or become a subscriber to the service.

Quality monitoring and customer feedback should not cost the earth.

CouncilTracker.com provides a simple to use, council wide, customer insight and market research solution.

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